Returns & Refunds Policy

We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from supplyball.com. Please read through the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as custom orders or clearance items, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.

Return Request Process

To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions on how to proceed.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during transit.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return request process outlined above to initiate your return.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving the product by emailing [email protected]. Include your order number and a description of the issue. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will arrange for a replacement or refund at no additional cost to you.

Final Sale Items

Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding returns.